Please ensure that your new password adheres to the following guidelines.

• Include 8-20 characters
• Include at least one number (e.g. 1,2,3..)
• Include at least one lower case letter (e.g. a,b,c..)
• Include at least one upper case letter (e.g. A,B,C..)
• Include a special character (except \ [ ] { } ' " )
• Not include any spaces
• Not match your User ID

For User IDs and passwords, we recommend the following be avoided:

• Your first or last name
• Your birthday or anniversary date
• Your street address, city, state or ZIP code
• Your Social Security Number
• E-mail address, phone number or account number
• Your security question answers
• Pet names
• Numbers at the beginning or end of a word