Ameritas celebrates 18th Center of Excellence Certification
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LINCOLN, Nebraska – The group division of Ameritas proudly marks a milestone as it receives the BenchmarkPortal Center of Excellence Certification for the 18th consecutive year. This certification reaffirms leadership and dedication to customer service and support and celebrates nearly two decades of continuous advancement and commitment to excellence. The recognition for 2024 highlights Ameritas’ ongoing commitment to uphold and surpass industry standards.
The BenchmarkPortal Center of Excellence Certification is widely regarded as one of the premier honors in customer service and support. Maintaining this level of distinction requires that contact centers meet and adhere to stringent standards consistently, year after year — an achievement that defines industry excellence. This year, Ameritas celebrates the historical achievement and look forward to building upon innovative strategies that will determine and enhance the future of customer service. As one of the few organizations to secure this accolade for 18 consecutive years, Ameritas remains in the top 10 percent of insurance industry contact centers across North America.
Kelly Wieseler, executive vice president, group division said, “I want to congratulate our call center associates who work hard to provide best-in-class service to our customers. Our service allows us to retain more customers year over year, which fuels our growth and our mission to fulfill more lives. This annual certification is the gold standard in customer experience initiatives, and our 18th Center of Excellence award highlights our exceptional commitment. We are honored to have once again earned this recognition.”
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About Ameritas
Ameritas is a marketing name for Ameritas Mutual Holding Company and its affiliated subsidiary companies, including Ameritas Life Insurance Corp. and Ameritas Life Insurance Corp. of New York. Founded in 1887, Ameritas offers a wide range of insurance and financial products and services to individuals, families and businesses. These products and services include life insurance; annuities; individual disability income insurance; group dental, vision and hearing care insurance; retirement plans; investments; asset management; and public finance. Securities offered through affiliate Ameritas Investment Company LLC., member FINRA/SIPC and investment advisory services offered through the business name of Ameritas Advisory Services.
About BenchmarkPortal
Since its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting, and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest contact center metrics database, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, visit BenchmarkPortal.