Life Insurance FAQ

Payment can be made online, over the phone or submitted via check by mail.

To pay online:

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number for which you wish to make a payment.
3. Select the Payment tab.
4. To choose online payment, click the Pay My Bill button on the right side in the payment section. You will be directed to the Bank of New York Mellon website to pay your premium.

To pay by phone:

Call us at 800-745-1112 (outside of New York) or 877-280-6110 (New York only) to make a payment by phone using a debit card or checking account. Service representatives are available Monday through Friday, 7 a.m. to 5 p.m. Central Time.

To pay by mail:

Make check payable to Ameritas Life Insurance Corp.

Send mail to:

Please include your Life Policy Number on your check.

• Check (personal or business).
• Wire transfer.
• EFT.
• Cashier’s check.
• Online bill-pay payment via client’s bank.
• Payment by phone or online with bank account information or debit card.

Note: Payment must be drawn from a U.S. bank and payable with U.S. currency.

• Cash.
• Third-party check, money order or traveler’s check.
• Temporary/starter check.
• Credit card payment.

You can change this information online, by calling us at 800-745-1112 or by submitting a new EFT form online.

To update your bank information online:

1. Log in to Ameritas Accounts.
2. Select Bank Details on the Payments tile.
3. Select Change and input the new banking information.

To submit a new EFT form online:

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number.
3. Select the Forms tab to download the Electronic Funds Transfer Form required to complete this request.
4. Complete and sign the form, then upload the form through Ameritas Accounts for processing.

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number.
3. Select the Transaction History tab.
4. From the drop-down menus, select the desired transaction type and time frame.

1. Go to the Ameritas Accounts Register Account Page.
2. Input the last four digits of your Social Security number, your date of birth and your policy number and click Continue.
3. Enter your preferred email address (this will be your User ID) and click Continue.
4. Follow the two-step verification process below to set up an email or phone number for security (steps A-C, below).
5. Set up a password and click Continue.
6. Read the Registration User Agreement and click Complete.
7. You will now be directed back to the Sign In Page to log in with your email and password.

For added security, you will be prompted to go through a two-step verification process.

1. Choose whether you would like to receive a one-time passcode via mobile phone, email address or home phone.
2. Enter the one-time passcode.
3. Click Continue to proceed to the second verification (Repeat steps A and B, and then proceed to step 5, above).

Note: After successfully creating your account, click Remember this Device if you prefer not to be prompted for the two-step verification for 30 days.

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number.
3. Select the Support tab. Agent contact information will populate.

1. Log in to Ameritas Accounts.
2. In the upper right corner, select the Envelope.
3. Select New Message to attach the form you would like to submit or email client services with your policy-specific question.

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number.

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number.
3. Select Documents.
4. From the drop-down menu, select the document type you wish to view for a specified time frame.
5. Select the name of the document you wish to view that is highlighted in blue.

Yes. The owner of a policy can sign an Interested Third Party Release Authorization form. This release authorizes Ameritas to release information about the owner’s policy to the third party without the owner on the phone. Please note: The third party is not authorized to make changes to the policy on the owner’s behalf.

How to access this form:

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number.
3. Select the Forms tab to download the form required to complete this request.
4. Complete and sign the form, then upload the form through Ameritas Accounts for processing.

Contact us by calling 800-745-1112 or reach out to your agent for assistance.

1. Log in to Ameritas Accounts.
2. Select your name at the top of your accounts page.
3. Select Beneficiaries from the dropdown menu. (Note, all beneficiaries will be displayed.)
4. Choose Manage Beneficiaries to update or add beneficiaries, remove beneficiaries or change allocations.

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number.
3. Select the Forms tab to download the Policyowner’s Change and Service Request Form required to complete this request. Note: if the name change is for any reason other than marriage, we require a copy of the legal documentation showing the name change.
4. Complete and sign the form, then upload the form (and legal documentation, if applicable) through Ameritas Accounts for processing.

1. Log in to Ameritas Accounts.
2. Select View Account on the desired policy number.
3. Select the Forms tab to download the Policyowner’s Change and Service Request Form required to complete this request.
4. Complete and sign the form, then upload the form through Ameritas Accounts for processing.

1. Log in to Ameritas Accounts.
2. Select your name at the top of your accounts page.
3. Select Profile from the dropdown menu.
4. Select the information you would like to change and follow the instructions to securely update your account.

To make a trade, contact the trade desk at 800-745-1112 and select option 2.

Not all life insurance policies have disbursement options available. To discuss your available options, please contact our service department at 800-745-1112. A form may be required to complete the request.

1. Log into Ameritas Accounts.
2. Select View Account on the desired policy number.
3. Select the Forms tab to view the service forms available online. Note: Not all request forms are available online. For additional assistance with a service form, please contact 800-745-1112.

To start a claim, click on “Claims” in the black bar at the top of ameritas.com, then select “Life Insurance” and scroll down to “Start your online claim submission.” Complete the online new claim submission form, being sure to include all the required information. You may also contact Ameritas at 800-745-1112.

Once a claim has been reported, a claim kit will be mailed within 5-7 days that includes instructions for paperwork to be completed. The completed paperwork will need to be returned along with a color copy of the death certificate and the beneficiary’s driver’s license or government issued ID.

A certified death certificate is official evidence of a person’s death. It is signed by the physician who verified the death, states the cause of death and is issued by the county in which the person died.