Life Insurance FAQ

From registering your account to submitting a payment, managing your Ameritas account is easy. The answers to these frequently asked questions can get you started.

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Billing

How can I make a payment?

Payment can be made online, over the phone or submitted via check by mail.

To pay online:

  1. Log in to Ameritas Accounts.
  2. Select View Account on the desired policy number for which you wish to make a payment.
  3. Select the Payment tab.
  4. To choose online payment, click the Pay My Bill button on the right side in the payment section. You will be directed to the Bank of New York Mellon website to pay your premium.

To pay by phone:

Call us at 800-745-1112 (outside of New York) or 877-280-6110 (New York only) to make a payment by phone using a debit card or checking account. Service representatives are available Monday through Friday, 7 a.m. to 5 p.m. Central Time.

To pay by mail:

Make check payable to Ameritas Life Insurance Corp.

Send mail to:

Outside of New York

AMERITAS LIFE INSURANCE CORP.
P.O. BOX 650803
DALLAS TX 75265-0803

New York Only

AMERITAS LIFE INSURANCE CORP. OF NEW YORK
P.O. BOX 371830
PITTSBURGH, PA 15250-7830

Please include your Life Policy Number on your check.

What forms of payment are accepted?
  • Check (personal or business).
  • Wire transfer.
  • EFT.
  • Cashier’s check.
  • Online bill-pay payment via client’s bank.
  • Payment by phone or online with bank account information or debit card.

Note: Payment must be drawn from a U.S. bank and payable with U.S. currency.

What forms of payment are NOT accepted?
  • Cash.
  • Third-party check, money order or traveler’s check.
  • Temporary/starter check.
  • Credit card payment.
How can I change the banking information for my EFT?

You can change this information online, by calling us at 800-745-1112 or by submitting a new EFT form online.

To update your bank information online:

  1. Log in to Ameritas Accounts.
  2. Select Bank Details on the Payments tile.
  3. Select Change and input the new banking information.

To submit a new EFT form online:

  1. Log in to Ameritas Accounts.
  2. Select View Account on the desired policy number.
  3. Select the Forms tab to download the Electronic Funds Transfer Form required to complete this request.
  4. Complete and sign the form, then upload the form through Ameritas Accounts for processing.
    Where can I view my payment history?
    1. Log in to Ameritas Accounts.
    2. Select View Account on the desired policy number.
    3. Select the Transaction History tab.
    4. From the drop-down menus, select the desired transaction type and time frame.

    General policy inquiries

    How do I create a login for my life insurance policy on the Ameritas Accounts website?
    1. Go to the Ameritas Accounts Register Account Page.
    2. Input the last four digits of your Social Security number, your date of birth and your policy number and click Continue.
    3. Enter your preferred email address (this will be your User ID) and click Continue.
    4. Follow the two-step verification process below to set up an email or phone number for security (steps A-C, below).
    5. Set up a password and click Continue.
    6. Read the Registration User Agreement and click Complete.
    7. You will now be directed back to the Sign In Page to log in with your email and password.

    For added security, you will be prompted to go through a two-step verification process.

    1. Choose whether you would like to receive a one-time passcode via mobile phone, email address or home phone.
    2. Enter the one-time passcode.
    3. Click Continue to proceed to the second verification (Repeat steps A and B, and then proceed to step 5, above).

    Note: After successfully creating your account, click Remember this Device if you prefer not to be prompted for the two-step verification for 30 days.

    Where can I find my agent’s contact information?
    1. Log in to Ameritas Accounts.
    2. Select View Account on the desired policy number.
    3. Select the Support tab. Agent contact information will populate.
    How can I submit forms or send a secure email message to client services?
    1. Log in to Ameritas Accounts.
    2. In the upper right corner, select the Envelope.
    3. Select New Message to attach the form you would like to submit or email client services with your policy-specific question.
    Where can I view the current information on my policy?
    1. Log in to Ameritas Accounts.
    2. Select View Account on the desired policy number.
    Where can I find the most recent copy of documents (annual reports, quarterly reports, bills) that were mailed to me?
    1. Log in to Ameritas Accounts.
    2. Select View Account on the desired policy number.
    3. Select Documents.
    4. From the drop-down menu, select the document type you wish to view for a specified time frame.
    5. Select the name of the document you wish to view that is highlighted in blue.
    Can I authorize another person to receive information on my policy?

    Yes. The owner of a policy can sign an Interested Third Party Release Authorization form. This release authorizes Ameritas to release information about the owner’s policy to the third party without the owner on the phone. Please note: The third party is not authorized to make changes to the policy on the owner’s behalf.

    How to access this form:

    1. Log in to Ameritas Accounts.
    2. Select View Account on the desired policy number.
    3. Select the Forms tab to download the form required to complete this request.
    4. Complete and sign the form, then upload the form through Ameritas Accounts for processing.
    How can I request an illustration on my policy?

    Contact us by calling 800-745-1112 or reach out to your agent for assistance.

    Policy changes

    How can I update my beneficiary?
    1. Log in to Ameritas Accounts.
    2. Select your name at the top of your accounts page.
    3. Select Beneficiaries from the dropdown menu. (Note, all beneficiaries will be displayed.)
    4. Choose Manage Beneficiaries to update or add beneficiaries, remove beneficiaries or change allocations.
    How can I update my name?
    1. Log in to Ameritas Accounts.
    2. Select View Account on the desired policy number.
    3. Select the Forms tab to download the Policyowner’s Change and Service Request Form required to complete this request. Note: if the name change is for any reason other than marriage, we require a copy of the legal documentation showing the name change.
    4. Complete and sign the form, then upload the form (and legal documentation, if applicable) through Ameritas Accounts for processing.
    How can I change the owner on my policy?
    1. Log in to Ameritas Accounts.
    2. Select View Account on the desired policy number.
    3. Select the Forms tab to download the Policyowner’s Change and Service Request Form required to complete this request.
    4. Complete and sign the form, then upload the form through Ameritas Accounts for processing.
    How can I update my address, phone number or email address?
    1. Log in to Ameritas Accounts.
    2. Select your name at the top of your accounts page.
    3. Select Profile from the dropdown menu.
    4. Select the information you would like to change and follow the instructions to securely update your account.
    How can I make a trade on my variable policy?

    To make a trade, contact the trade desk at 800-745-1112 and select option 2.

    Can I take a disbursement from my policy?

    Not all life insurance policies have disbursement options available. To discuss your available options, please contact our service department at 800-745-1112. A form may be required to complete the request.

    Where can I locate forms to make other changes on my policy?
    1. Log into Ameritas Accounts.
    2. Select View Account on the desired policy number.
    3. Select the Forms tab to view the service forms available online. Note: Not all request forms are available online. For additional assistance with a service form, please contact 800-745-1112.

    Death claims

    How do I notify you that an insured has passed away?

    To start a claim, click on “Claims” in the black bar at the top of ameritas.com, then select “Life Insurance” and scroll down to “Start your online claim submission.” Complete the online new claim submission form, being sure to include all the required information. You may also contact Ameritas at 800-745-1112.

    What information is needed to complete a claim?

    Once a claim has been reported, a claim kit will be mailed within 5-7 days that includes instructions for paperwork to be completed. The completed paperwork will need to be returned along with a color copy of the death certificate and the beneficiary’s driver’s license or government issued ID.

    What is a certified death certificate?

    A certified death certificate is official evidence of a person’s death. It is signed by the physician who verified the death, states the cause of death and is issued by the county in which the person died.

    Contact customer service for life insurance

    We’re here to help with a bill, a claim, policy information, beneficiary information or service forms related to a life insurance policy.

    Call us at: 800-745-1112, option 1

    Send faxes to: 402-467-7335

    Send mail to:

    Icon LocationAmeritas Life Insurance Corp.
    5900 O Street, P.O. Box 81889
    Lincoln, NE 68501-1889