Customer Vision Plan FAQ

VSP network plans: Benefits can be applied to contacts OR glasses (frames and/or lenses) during the benefit year. If you use your lens benefits to purchase contacts, you will not receive an allowance for frames during the same benefit year.

EyeMed network plans: If you use your lens benefits to purchase contacts, you are still able to use your frame allowance toward new glasses during the same benefit year. In this case, the eyeglass lenses to go in your new frames would be an out-of-pocket expense.

No-network plans: Benefits vary. If your plan provides a flat amount, benefits may be applied to any covered vision expenses up to the benefit dollar amount. Other plans may specify benefits for either contacts or glasses (frames and/or lenses) per benefit year.

You are eligible for new frames based on your plan’s frame frequency (if applicable) — either every 12 or 24 months.

View your benefit information and claims history through a VSP account at vsp.com or the VSP Vision Care app. A provider search is available on their website.

VSP offers online options for purchasing vision materials with in-network benefits. Network providers submit the claim for you. For claim status and out-of-network forms, go to your VSP member account.

Contact VSP for benefit, claims or network questions:
800-877-7195

If you have an individual plan, contact Ameritas for billing and administration questions: 800-300-9566, option 3

View your benefit information and claims history through an EyeMed account at eyemed.com or the EyeMed Members app. A provider search is available on their website.

EyeMed offers online options for purchasing vision materials with in-network benefits. Network providers submit the claim for you. For claim status and out-of-network forms, go to your EyeMed member account.

Contact EyeMed for benefit, claims or network questions:
866-289-0614

If you have an individual plan, contact Ameritas for billing and administration questions: 800-300-9566, option 3

View your benefit information in your Ameritas member account. You can see your plan details and annual maximum reimbursement amount.

When you are ready, schedule an appointment with any vision provider. Since there is no network, you can take advantage of special pricing offers.

Pay your provider and request an itemized receipt. Claims can be submitted through your member account or by mail. Watch this short video for details on submitting a claim.

Most vision plans provide coverage for an annual eye exam and vision correction materials such as glasses and contact lenses. Benefits vary on eyeglass lens options, such as ultra-violet coating, scratch-resistant coating and tinting.

All contact lenses containing a prescription, including disposables, are reimbursable up to your set annual benefit dollar amount.

Some vision plans offer laser vision correction discounts with network limitations.

If your vision plan offers benefits through a vision network, view plan benefits and savings opportunities at vsp.com or eyemed.com, depending on your plan. If your vision plan does not include a network, view plan benefits and savings opportunities in your Ameritas member account.

Medically necessary contact lenses are for people who are not able to wear glasses to correct their vision. Usually because the contact acts as a brace to correct or retain the shape of the eye. For those who choose contacts over glasses, the elective contact benefit applies.

Contact us for the most current information.

Policies with the VSP network: ID cards are not required to receive services. You can provide your name and date of birth or member ID. In fact, VSP does not issue an ID card unless the plan includes VSP affiliates.

Policies with the EyeMed network: ID cards are not required to receive services. You can provide your name and date of birth or member ID.

Policies with no network: Most vision policies without a network do not issue an ID card. If your benefits include discounts through a vision network, you may be issued an ID card.

Yes. You have the freedom to choose any vision provider. If you visit an out-of-network provider, you pay your provider the full balance and submit a claim with your itemized receipt for reimbursement. Greater benefits are available with network providers, if applicable, and they submit the claim for you.

Ameritas offers benefits with VSP and EyeMed network providers. Review your plan benefits to determine which network, if any, is included in your vision plan. Search network providers at vsp.com or eyemed.com, depending on your plan benefits.

Unless otherwise directed by your doctor, it is recommended to see your vision provider once a year.

Yes. A Flexible Spending Account (FSA) or Health Savings Account (HSA) can be used to pay for out-of-pocket vision expenses.

Yes. If you have a plan with a vision network, each network offers online options with in-network benefits. Visit vsp.com or eyemed.com, depending on your plan benefits.

If your plan does not include a network, you can purchase from any online retailer and be reimbursed the same as if you visited a physical location.

If your vision benefits do not include the VSP or EyeMed network, submit the claim form and receipt in your member account. Need help? Watch this short video on how to submit a claim. You can also choose to mail your claim to:
Group Claims
PO Box 82520
Lincoln, NE 68501-2520

If your vision benefits include the VSP or EyeMed network, you only need to submit claims for out-of-network visits. This can be done at either vsp.com or eyemed.com, depending on your plan’s network.

We recommend that claims be submitted as soon as possible. Unless otherwise noted in your certificate of coverage, active insured members must submit claims within 90 days for no-network vision plans, or 12 months from the date of service for policies with the VSP or EyeMed networks. Network providers will submit claims for you.

Group vision plan member: Open enrollment is your opportunity to review your benefit coverage. If your benefits administrator offers a choice of plans, you may choose the plan that best fits your needs. You also can make changes when there is a qualifying event, such as marriage, divorce or legal separation, birth of a child, loss of employment, new employment, or death of an insured member. Contact your benefits administrator with questions on your vision plan options.

Individual vision policyholder: You may change or cancel your benefits at any time. Contact the Sales Connect team at salesconnect@ameritas.com or 888-336-7601 to discuss options that best fit your needs. Dependent coverage can be adjusted in your member account.