Benefit Administrator FAQ

eServices are electronic or online services that help you work more efficiently. Learn more in this tutorial.

Plan documents: eCert & ePolicy

To distribute dental and vision policies and certificates electronically, download the PDF files and attach them to e-mails or post them on a company intranet.

Enrollment: eEnroll

Enroll, change or terminate member coverage in real time. View member coverage status, including effective dates and dependent coverage levels. You can also verify and update information prior to receiving monthly bills. Once you become a part of eEnroll, you’ll gain access to eBill.

Billing and payment: eBill & Electronic Funds Transfer (EFT)

Simple billing is one of the benefits of eServices. Key features include “Request Bill” and “Pay Bill.”

“Request Bill” gives you the option of choosing when you’d like to receive your bill. After updating all member information, you simply order your bill by selecting the “Request Bill” icon. The following business day you’ll receive an e-mail confirming the bill is ready.

With “Pay Bill” you can pay bills online through EFT and you have access to 12 months of billing history (no paper bill is mailed with the eBill option).

Electronic Data File (EDF) Transfer

If a policy has more than 250 members, EDF Transfer is available. You can transfer enrollment information straight from your payroll system to an Electronic Data File. The file is transmitted to our secure server weekly or monthly, whichever works best for you.

eServices are free and effortless, plus they save time and money when administering members’ dental and vision benefits. And they save natural resources since no or minimal paper is used.

With eServices you can make member eligibility changes in real-time. Groups that take advantage of some of our eServices options, such as eCert, automatically save money on their monthly rates.

Complete and submit the eServices agreement. Access the Benefits Administrator account through the Sign In page.

Click here to watch a recording on how to register with multiple users.

Make sure your caps lock is not on when entering your user ID and password.  If you still receive the same message, contact us at 800-659-2223.

You’ll receive an e-mail message when your bill is ready for review online.  You can also access up to 12 months of billing history and download your monthly statements into Excel and/or PDF format. A paper copy of the bill will not be mailed.

If you are signed up for eBill and have completed the Electronic Funds Transfer (EFT) Form online, just select the “Pay Bill” function to pay online.

Your password does not expire.

If you are not using eEnroll, you can mail updates to us. Access forms and addresses on the Forms/Disclosures page.

Mail verification of full-time student status to:

PO Box 82520
Lincoln, NE  68501
Fax: 402-309-2580

Please allow seven to ten business days to receive ID cards and certificates after ordering.

Visit the forms section of our website.

Many states have legislation that applies to discounts on non-covered services under insured plans. View the list of states and the applicable laws here.

Plan members should discuss any available discounts on non-covered services with their dental and vision providers.