Privacy

Our Commitment to Our Customers

At Ameritas, we are committed to protecting your privacy and securely maintaining your personal information. For example:

• We do not sell your information for marketing or any other purpose.
• We require all outside service providers and vendors who assist us with business functions or provide products and services on our behalf to maintain our standards of privacy and security with regard to your information. The contracts we require for such relationships strictly prohibit them from using our customers’ information for their own purpose or gain.
• Access to any medical information we maintain about our customers is strictly limited to associates who need it to underwrite policies, pay claims and comply with applicable laws. We will never share your medical information within our family of companies or with outside parties without your written authorization except when we are permitted by law to do so.

Gramm-Leach-Bliley Act Privacy Notices

Ameritas Nonpublic Personal Information Privacy Policies are summarized in our Privacy Notices and your privacy rights are explained in detail. Ameritas Life | Ameritas Investment Company, LLC | Ameritas Retirement Plans

Dental, Vision and Hearing Care

The following is notice of privacy practices and legal duties applicable to our customer’s Protected Health Information in compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). This notice describes how Ameritas may use and disclose Protected Health Information about you, and important information about your privacy rights.

HIPAA Privacy Notice | Aviso de privacidad HIPAA

The following are notices of privacy and safeguarding practices with respect to our customer’s nonpublic personal, financial and health information in compliance with the Gramm Leach Bliley Act (GLBA) and state privacy laws.

GLBA Privacy Notice | Aviso de privacidad GLBA

Authorization for Release of Protected Health Information

Authorization for Release of Protected Health Information | Autorización para compartir información confidencial de salud

HIPAA Individual Rights Forms

Request for Alternate Means of Communication | Request for Amendment of Protected Health Information | Request for Accounting of Disclosures of Protected Health Information | Request to Inspect or Copy Protected Health Information | Request to Restrict/Terminate Restrictions on Disclosures

What does Ameritas do?

Ameritas is a mutual organization offering competitive insurance, employee benefits, retirement and investment products headquartered in Lincoln, Nebraska, USA with offices in Cincinnati, Ohio; Nebraska; San Antonio, Texas; Minnetonka, Minnesota; and Sandy, Utah, and agencies across the country (“Group Affiliates”). Additional information about Ameritas and its Group Affiliates can be found here: about us.

What types of “personal information” we collect, and how we collect, use and disclose it

The Personal Information that we may collect about you broadly falls into the following categories:

Personal information you directly submit to us

Ameritas may provide you the opportunity to do such things as subscribe to email alerts regarding Ameritas events or company news, to request company information, or to request product or service information through an email contact form. Such information may include your name, your company’s name, your personal or company email address or other contact information. It is up to you whether to provide this information. Such information will be used and disclosed as reasonably necessary to meet your needs and respond to your requests, such as disclosing it to our email service provider to send you emails or to one of our affiliated entities to provide you with requested product information. Some of our products are regulated by certain state and federal laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) and the Gramm-Leach-Bliley Act. In addition to this Policy, Ameritas’ written product specific Privacy Notices further describe how we handle your personal information shared with us, such as when you apply for or purchase our products and services becoming our customer. These policies can be found on Ameritas.com or can be provided upon request.

Information that we collect automatically

When you visit the Site, we may collect certain information automatically from your device or the browsing software that it uses. In some jurisdictions, this information may be considered Personal Information (or “personal data”) under applicable data protection laws. Details about this information are provided in section 5 below (Cookies, browser information and tracking technology).

Children’s privacy

Unless otherwise specified, our sites are not directed toward children. We do not knowingly collect information from children under the age of 16. If we learn that personal information on a child under the age of 16 is collected, we will delete that information from our systems.

Disclosure

Ameritas may disclose Personal Information about you to its Group Affiliates, third party service providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site), or who otherwise process Personal Information for purposes that are described in this Notice or notified to you when we collect Personal Information about you. Parties with whom we may share Personal Information are bound to contracts requiring them to use and disclose Personal Information only for the permitted purposes set forth in the contract and to use reasonable security measures to protect Personal Information from unauthorized access and use. Information about our Group Affiliates is available here: company organization chart.

Ameritas may also disclose Personal Information about you to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use Personal Information only for the purposes disclosed in this Notice. Ameritas may also use and disclose Personal Information to comply with laws, regulations, court orders and lawful instructions from government agencies, where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

Cookies, browser information and related issues

Cookies

We use “cookies” (small data files placed on your computer or other device by the server when you visit the Site) and similar tracking technology described below to collect and use information about you and the device you use to access the Site. Our cookie statement can be found here: Ameritas Cookie Statement.

Remarketing

On some pages of the Site, we may use Google Analytics 4 remarketing tags to collect data based on user activity. GA4 operates on Google Signals and collects data for users that are signed into their Google Account and have Ads Personalization turned on. If your activity on the Site matches one of our marketing requirements, you may be placed into a Google Ads group. In this case, you will be sent either Google Display or Google Search ads for products and/or services on the Site.

Browser data

We collect certain standard information that your browser sends to every website you visit, such as the originating IP address, browser type and language, access times and referring website addresses. This data may be used, among other reasons, to improve the operation and security of the Site by assisting in “authenticating” who you are when you access the Site, particularly if you register for access to a section of the Site with restricted access and are issued or create a username and password.

Device data

In addition, we may collect technical data about the device used to access the Site (“Device Data”) (such as unique device ID, device model, operating system version, application types and versions, plug-ins, and time zone and geolocation information). Device Data may be used as part of our security controls to uniquely identify the device and authenticate the user when accessing the Site. Device Data may be shared (along with information about any fraudulent transactions using the device) with one or more third-party service providers. These providers will compare and add the Device Data and fraud data to a database of similar device and fraud information in order to identify and block access to the Site by devices associated with fraudulent or abusive activity. We will not share with service providers any information that personally identifies the user of the device.

Site usage data

We may also collect information about how your device has interacted with our Site, including the pages accessed and links clicked. Collecting this information enables us to better understand the visitors who come to our Site, where they come from, and what content on our Site is of interest to them. We use this information for our internal analytics purposes and to improve the security, quality and relevance of our Site to our visitors.

Widgets

Our Site includes Social Media Features, such as the Facebook Like button, and Widgets, such as the “Share this” button, or interactive mini-programs. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Do Not Track

With respect to information about an individual’s online activities over time and across different websites or online services, when a visitor uses this Site, except as required by law: (1) parties other than the operator of this Site are not permitted to collect such information, and (2) the operator of this Site does not collect such information (except information reasonably necessary to process and document user transactions). Therefore, this Site has no need to respond to and does not respond to Web browser “do not track” signals.

Global Privacy Control (GPC)

Browser extension that makes it easy for consumers to set privacy preferences for their data as they browse the web. When the setting is enabled, Global Privacy Control sends a signal to publishers and platforms to let them know they should limit data collection and that you do not consent to the sale or sharing of your data. If the GPC setting is enabled, this Site will recognize the signal and automatically honor your request not to share personal data for marketing purposes.

Embedded pixels

Pixel technology allows us to measure the effectiveness of our website advertising. We may use pixel technologies on some of our website pages for the purposes of identifying unique visitors to our Site as opposed to general, aggregated numbers of visits to our Site. Tracking pixel cookies are also used for the purpose of interest-based advertising activities. We may use these pixels to send, customize, target, serve and report on Ameritas advertisements that may be of interest to previous visitors to our website.

How we protect personal information about you

To protect Personal Information about you from unauthorized access and use, Ameritas maintains physical, electronic, and procedural safeguards, and requires those to whom we disclose Personal Information (including our employees and service providers) to do the same. The measures we use are designed to provide a level of security appropriate to the risk of processing Personal Information.

Data retention

We retain Personal Information about you where we have an ongoing legitimate business need to do so, for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements. When we have no ongoing legitimate business need to process Personal Information about you, we will either delete or anonymize it.

Keeping up to date with this notice

Ameritas may update this Notice from time to time in response to changing legal, technical or business developments by posting a revised version on this Site, which will be effective at the time it is posted for all Personal Information collected thereafter unless a delayed effective date is expressly stated in the revision. When we update this Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes to this Notice if and where this is required by applicable data protection laws. You can see when this Notice was last updated by checking the “last updated” date displayed at the bottom of this Notice.

Scope

Supplemental privacy policies

Some areas, features and services on the Site may be offered on the condition that you view and agree to privacy terms and disclosures specific to those areas, features and services. Those specific privacy terms and disclosures will be deemed to supplement the terms and disclosures in this Notice.

Other Ameritas Sites

This Notice is applicable to this Site, as specified above. However, other Ameritas websites or mobile applications may have a specific privacy policy or other privacy-related terms posted which apply to those websites and mobile applications. As with the Terms, the other privacy terms and conditions of those websites or mobile applications shall apply to privacy-related issues regarding those other websites and mobile applications and the use of any services, functionalities or other offerings made in connection with those other websites and mobile applications, and this Notice shall not apply in such circumstances. This Notice also does not apply to any websites or mobile applications Ameritas creates for any individual client; such websites or mobile applications shall be subject to the terms and conditions set forth in the applicable agreement between Ameritas and that client.

Links to third-party sites

This Site may provide links to other sites operated by third parties over whom Ameritas has no control and whose privacy policies may differ from those found in this Notice. These links are provided for your convenience. If you browse on or submit Personal Information to any of those sites, information about you may be collected by them and will be governed by their privacy policies.

How to contact us

If you have any questions or concerns about our use of Personal Information about you, please contact us at: privacy@ameritas.com.

California state specific notice

This Privacy Notice applies to you if you are a California resident who has not obtained or sought to obtain a product or service from the Ameritas or one of its affiliates. This Privacy Notice also applies to you if you are a California resident who is, or was, an employee of Ameritas, who has applied for a position with, or who has been recruited by, Ameritas or one of its affiliates.

If you do not fall within the categories described above and are a customer of the Ameritas or one of its affiliates, an insured or beneficiary under a policy, or have sought to obtain a product or service from Ameritas or one of its affiliates, our Customer Privacy Policy applies to you.

Do not sell

Ameritas does not sell personal information as defined under applicable California law.

The types of Personal Information we collect, use, and disclose depend on your relationship with us. We may collect or in the past 12 months, we have collected and may in the future continue to collect the following categories of Personal Information about California consumers.

Individual Rights

Right to know

You have the right to request that we disclose certain information to you about our collection of your Personal Information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:

• The categories of Personal Information we have collected about you
• The categories of sources from which we have collected your Personal Information
• Our business or commercial purpose(s) for collecting or sharing your Personal Information
• The categories of third parties with whom we have shared your Personal Information
• The specific pieces of Personal Information we have collected about you

Please note that even if your request is validated, we will not at any time disclose sensitive information such as a consumer’s Social Security Number, driver’s license number or other government-issued identification number, financial account number, health insurance or medical identification number, account password, or answers to security questions.

You have the right to request that we disclose certain information to you about our disclosures of your Personal Information to third parties. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:

• The categories of Personal Information we have collected from you
• The categories of Personal Information that we disclosed about you for a business purpose

Right to Opt out of Sale/Share

You have the right to direct a business that sells/shares personal information to third parties not sell your personal information. Ameritas does not sell personal information. To review your cookie preferences please click here.

Right to delete

You have the right to request that we delete certain Personal Information we have collected from you. We will use commercially reasonable efforts to honor your verified request to delete Personal Information, in compliance with California law. However, in many cases we cannot delete all or some Personal Information due to our regulatory obligations to retain certain information, or as required or permitted by other applicable laws, such as for fraud prevention and similar purposes. We will ensure that we provide clarity when explaining what we can delete and what we cannot, and the reason for retention.

Right to correct

You have the right to request that we correct inaccurate Personal Information we maintain about you.

Right to non-discrimination

We may not discriminate against you for exercising any of your individual rights, such as by denying your products or services, charging you different prices or rates, or providing a different level or quality of products and services.

How to exercise your rights under CA law

If Ameritas holds your data in connection with a workplace retirement plan, any request to obtain copies of your data, correct or delete data under the CA law, as described above, should be directed to the sponsor of your retirement plan (your employer or former employer who is the plan sponsor of that plan).

To submit a request to exercise any of your rights provided in this notice, please use our online form, or submit your request by phone by calling us at 1-888-284-7844.

Additional methods to contact us:

Ameritas Privacy Office P.O. Box 81889 Lincoln, NE 68501-1889 privacy@ameritas.com

How Will you Verify My Identity if I make a request pursuant to CA law?

In order to verify your identity, we will collect your:

• Name
• Email
• Phone Number
• Address

We will use this information to verify your identity using reasonable methods in order to process your rights request. These methods may include matching information you provided to us with information already maintained by us and/or by contacting you directly either by phone or email in order to identify you.

We will only use the information you provide to verify your identity and to respond to your rights request.

We cannot respond to your request or provide you with personal information if we are not able to verify your identity or authority to make the request or confirm the personal information relates to you.

You are not required to have an account with us to make a verifiable request.

You may designate an authorized individual to make a request on your behalf. To do so, you must provide us with adequate legal documentation confirming your authority to make this request, such as a valid Power of Attorney, and a valid copy of the authorized individual’s government-issued identification.

For Our Business Partners

As part of our general business activities, we may collect your name, work contact details, employment history, licensing credentials and designations, and details about the position and role you hold in your professional capacity. We collect information about you, or individuals you represent, such as directors, officers and other key management personnel. For certain business partners, we may collect your date of birth, government identifiers such as your Social Security number, a copy of your drivers’ license, and profile information which includes your transactions with us, your interests, preferences, feedback, and survey responses. If you visit our website or use our mobile applications, we will collect device data including your Internet Protocol (IP) address, your login data (such as a username and password), the domain and host from which you access the Internet, the date and time you access our site, browser and operating system information and the Internet address of the site from which you linked to our site on the devices you use to access our websites.

We collect this information for purposes of:

• Developing and managing our relationship with you.
• Contacting you in response to your inquiries.
• Establishing and verifying your identity where you wish to enter into a contractual agreement with us.
• Authenticating your access to our office locations, call centers, websites, or mobile applications, or to execute an order or request you have made on behalf of your employer or clients.
• Administering, developing, or improving our products and services.
• Conducting due diligence, managing our business risks and helping to identify, respond to, or investigate potentially suspicious activity such as fraud.
• Complying with our legal and regulatory obligations, such as tax reporting and which may include reporting or responding to regulators, government, and law enforcement agencies.
• Market research, public relations, contests, advertising, and marketing purposes.

Metrics

During 2022, the following consumer requests were processed:

*This includes requests that were denied due to exemptions and inability to verify the identity of the requestor.

Last revised on 12-2022

Text Messaging (SMS) Program

Terms & Conditions

These SMS Services terms and conditions, which include Ameritas Subscriber Alerts, were established on and have an effective date of September 1, 2020.

By subscribing to Ameritas Subscriber Alerts through your Profile on Ameritas Accounts (customers) or your Profile on Producer Workbench (agents), you agree to receive text messages from Ameritas. You will receive a confirmation text message and you will need to reply “Yes” to complete your opt-in process. If you do not receive a message back, please check your phone settings to ensure you can send and receive from short code numbers. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system and may be sent using SMS, MMS or other technology. Consent to receive such messages is not required as a condition of purchasing any goods or services. Message frequency will vary by account, but is generally less than 8 messages per month.

Text YES to 96104 to receive mobile offers from Ameritas. Reply HELP for help or to receive more information. If you change your mobile phone number, you agree to promptly notify Ameritas. Reply STOP to stop receiving text messages in connection with your use of the Services. You may receive a final text confirming your opt-out. Texting or Replying STOP will stop all messages from Ameritas Subscriber Alerts.

The following carriers are supported: SouthernLinc, Bandwidth, Google Voice, Buffalo Wireless, Chariton Valley Cellular, Leaco, CableVision, Copper Valley, AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, CellCom USA, C Spire Wireless, U.S. Cellular, Pine Belt Wireless, ACS/Alaska, Atlantic Tele-Network International (ATN), Advantage Cellular (DTC Wireless), Appalachian Wireless, Bluegrass Cellular, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chat Mobility USA, Coral Wireless (Mobi PCS), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, Illinois Valley Cellular (IV Cellular), i Wireless (IOWA Wireless), Nex-Tech Wireless, MTA Communications, MTPCS (Cellular One Nation), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Inland Cellular Telephone Company, Immix(Keystone Wireless), Mosaic (Consolidated or CTC Telecom), Northwest Missouri Cellular Limited, Peoples Wireless, Panhandle Telecommunications Systems(PTCI), RINA, Revol Wireless USA, SI Wireless/Mobile Nation, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, United Wireless, Union Telephone Company(Union Wireless), Viaero Wireless, West Central Wireless (5 Star Wireless), Sagebrush Cellular (Nemont), Carolina West Wireless (CWW), Pine Cellular, Aio Wireless/Cricket.

T-Mobile is not liable for delayed or undelivered messages.

Privacy Policy

This Privacy Policy for SMS Services, called Ameritas Subscriber Alerts, was established on and has an effective date of September 1, 2020.

This privacy policy only applies to the mobile phone number and any associated information you provide solely in connection with opting-in and participating in SMS Services. The Privacy Statement applicable to clients and client accounts of Ameritas is available here: privacy.

Information We Collect and How We Use It

We collect information that you provide or that is made available to us as a result of you choosing to participate in the text message program. This will include your mobile telephone number or similar device identifier and may include additional personal and non-personal information. We will also collect information obtained in the course of you using the text message program (such as your questions, requests, or responses and in some cases information regarding your device or your location). We use this information to provide the text message program to you and we may also use this information to provide and customize our products and services for you and to improve our products and services generally. Communications sent and received via the text message program may be retained for quality, legal, and regulatory purposes. Your wireless carrier and other service providers may also collect data from your text message usage, and their practices are governed by their own policies.

Ameritas Subscriber Alerts are not designed for or directed to children younger than the age of 13. We do not collect personally identifiable information from any person we know is under the age of 13. If we discover that we have inadvertently collected personally identifiable information from someone younger than age 13, we will delete that information from our active databases.

Note that Ameritas is a United States company. By participating in an Ameritas text message program, you consent to the transfer, storage and processing of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

Service Disclaimer

For your own security and safety, never send personal or confidential information (e.g., account numbers, pin numbers, usernames, passwords or any other sensitive information) by text.

Your Choices

You may opt-out at any time by replying “STOP” to any text message received or by texting “STOP” to 96104. You may receive a final text confirming your opt-out.

Disclosure to Third Parties

We do not share the information we collect in connection with a text message program with third parties for their own marketing purposes. We may share the information with affiliates or third parties providing services on our behalf, in connection with any law enforcement request or legal obligation, to enforce our policies, to prevent fraud, and to protect Ameritas, our affiliates, our customers and third parties. We may also share information in connection with any bankruptcy, sale of corporate assets, or other corporate change, including any due diligence process.

Information Security

Ameritas and its affiliates maintain physical, electronic, and procedural safeguards to protect your information. Notwithstanding our reasonable steps to safeguard and to prevent unauthorized access to your information, you should be aware that there is always risk involved in transmitting information over the Internet or via wireless/mobile networks. There is also some risk that others could find a way to thwart our security systems. As a result, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.

Changes to This Policy

We may change this privacy policy from time to time, at our discretion. We will advise you of material changes to this privacy policy through our website or other means, and all amended terms shall automatically be effective as of the date of the amended policy (unless otherwise specified). Your continued participation with a text message program will be deemed to be acceptance of the policy, as revised.

Contact Information

If you have questions about our handling of your information in connection with your use of the service, you may contact us at marketingcommunications@ameritas.com.

This policy was last revised on 1-2022