September 26, 2011//Lincoln, Neb.//Ameritas Group, a division of Ameritas Life Insurance Corp., was recently named fourth in BenchmarkPortal’s Top 100 contest.
BenchmarkPortal is the leader in call center certification and hosts the largest call center performance metrics database in the world. The Top 100 contest compared centers of similar size across all industries. Ameritas Group ranked #4 in the best smaller call centers category (fewer than 100 agents).
“The Ameritas contact center is among the best in its industry,” said Bruce Belfiore, BenchmarkPortal chief executive officer. “This award was granted on the basis of objective metrics-driven performance. Ameritas stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do and we congratulate them on their accomplishment.”
“Ameritas Group’s call center handles more than 1.4 million phone calls each year, and with each call, we have the opportunity to make a positive impact and enhance our customers’ service experience,” said April Rimpley, vice president – group customer connections and operations. “We are very proud of this recognition and our team.”
Results for the Top 100 contest were determined by comparing thousands of submissions within the BenchmarkPortal database and hundreds of contest entries in the smaller center category. They compared call centers of the same size, from different industry sectors, and Ameritas Group was determined to be fourth in the nation.
BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. The data is collected in conjunction with the Center for Customer-Driven Quality TM at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. BenchmarkPortal provides industry reports, and professional services for contact centers in the areas of operational metrics, customer satisfaction measurement, and agent satisfaction measurement. For more information about BenchmarkPortal visit its Web site at BenchmarkPortal.com.
About Ameritas Group
Ameritas Group, a division of Ameritas Life Insurance Corp., has served customers since 1959 and today provides dental, vision and hearing care products and services for more than 73,000 employer groups, insuring or administering benefits for more than 4.8 million people nationwide. Ameritas has one of the largest PPO dental networks in the country with more than 170,000 access points. Its customer service claims contact center earned BenchmarkPortal’s prestigious Center of Excellence certification for 2010, the fourth consecutive year. In New York products are offered through First Ameritas Life Insurance Corp. of New York.
To learn more about Ameritas Group:
Contact Ameritas Group Marketing